MyUNIQA is the software that allows CHIS members to electronically load claims for reimbursement of medical expenses. A new version was implemented in mid-June, including a strong limitation on the number of documents that can be submitted simultaneously and creating difficulties for several members.
The Third-Party Administrator Uniqa apologizes for the difficulties that the use of the new version of MyUNIQA has caused.
Following the complaints, adjustments have been made recently: to date, MyUNIQA allows the sending of up to 5 pdf files (without limitation of the number of pages, but a maximum of 20 MB per file), or up to 5 jpeg images (maximum 10 MB per image). For additional documents (prescriptions, proof of payment, any documents associated with the invoice), 10 pdf or jpeg files are possible (maximum 10 MB per file). In addition, non-compliance with the instructions is made more visible or better documented.
A next version, scheduled for September, will include an online tutorial, as well as a FAQ (Frequently Asked Question).